Something wrong, or something that just doesn't add up?

It marked my move wrong, but I won the hand

Both are true, and that's the whole point of the app. Acetique grades the decision, not the outcome: whether the move you made is the one basic strategy calls for at that hand against that upcard. Hard 16 against a ten is the hand the chart surrenders: hit it and you win about a quarter of the time, stand and you win about the same. Both are marked wrong, and both take the pot sometimes. The cards decide the hand; the chart decides the mark.

If you think the chart itself is wrong on a specific cell, write in with the hand and the upcard. That's a bug worth having, and it has a definite answer.

Which rule set is the chart?

Six decks, dealer stands on soft 17 (S17), double after split allowed, and late surrender available. That's the default table, and it's what the chart shows until you change it.

Switch the dealer rule to H17 in the app and the H17 overrides are applied — the handful of cells that genuinely move, and no others. Turn surrender off and every Rh cell becomes H. The chart screen is computed from the same engine that grades you, so the table you're reading and the table you're marked against cannot drift apart.

My accuracy is going up and my bankroll is going down

That is a normal, and slightly infuriating, session. Blackjack played perfectly still loses money slowly — the house edge on this rule set is around half a percent — and over a few hundred hands the swing around that is far bigger than the edge itself. A bankroll can fall through a session you played almost flawlessly.

The two numbers are kept apart deliberately. Accuracy is yours and only moves when you play the chart. The bankroll is the weather. If you want the skill line on its own, Practice and Learn don't stake anything at all.

Is this real-money gambling?

No. Chips are staked on a hand — that is what blackjack is — but they are play money: they have no cash value, there is no way to buy them with real money, and nothing in the app cashes out. The bankroll is a training number on a screen, and when it runs low you top it back up in the app without paying anything. Acetique is a practice tool for the decisions, not a casino, and it never becomes one.

How do I get my data, or delete my account?

Both are in the app, and neither needs to go through this mailbox:

1. Open Settings — the gear on Home.
2. Under Privacy, tap Export my data to see everything held about your account.
3. Or tap Delete account to erase it. That removes your progress, your points and your leaderboard standing, and it cannot be undone.

Deletion is immediate and it is real: the account is removed rather than flagged, and your decision history, points ledger and season ranks go with it. One thing is kept, and it is worth saying plainly — the record of the ad-consent choices you made is retained, with your account id stripped off it, because it is the proof that you were asked. It holds nothing about how you played. The Privacy Policy sets out that exception in full, along with everything else we hold.

If you've already deleted the app and want the account gone too, write to support@acetique.app; there's no email address on the account to look you up by, so tell us roughly when you played and your display name if you set one.

Deleting your account has a page of its own, which sets out what is removed, what is retained, and how long it takes.

How do I turn off, or reduce, the ads?

Acetique is free and ad-supported. A full-screen ad comes up roughly every eight settled hands, never mid-hand, with a cap on how many a single session can show. The other ad is one you ask for: when the bankroll runs short you can trade a video for more chips. Watch it out and the chips are yours; close it early and they aren't. If there's no video to show, the chips are granted anyway — nobody gets stranded at zero because an ad network had nothing in stock.

Personalized ads can be turned off entirely, under Settings → Privacy. That changes how relevant the ads are, not how often they appear — turning it off does not reduce the number you see, and we'd rather say so than let you find out.

There is no paid ad-free version today. If one ever ships, this answer changes with it.

Does it work offline?

Yes. The shoe, the dealing, the grading, the chart and the coaching all run on your phone, so a flight is a perfectly good place to play any of the three tables. The app opens with no connection and says so in one line at the top of the screen rather than shutting you out.

Scoring is settled by the server, so it arrives late rather than never. Test hands played with no connection are dealt and graded normally, then held on the phone and sent the next time you have signal — points, ranks and awards catch up in one go. What genuinely needs a connection at the moment you look at it is the leaderboard, and the badge wall and heatmap if this phone has never synced; everything else shows the last figures the server sent.